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Responsible Gambling at Conquestador New Zealand

At Conquestador, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Conquestador operates under strict regulatory standards and takes its duty of care seriously. We actively promote responsible gambling practices and provide tools and resources to help players manage their gaming activity. Our team is trained to identify signs of problem gambling and to offer appropriate support when needed.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or depression
  • Lie to family or friends about your gambling habits
  • Borrow money or sell possessions to fund gambling
  • Feel restless or irritable when not gambling
  • Chase losses in an attempt to win back money
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional help.

Responsible Gambling Tools at Conquestador

We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Limit the amount of time you spend gambling in a single session. You will receive a notification when your session limit is approaching.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent or won during your session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Conquestador for a period of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected].

Account Closure

You may permanently close your account at any time. Please contact our support team to initiate this process.

Protecting Vulnerable Players

Underage Gambling

Gambling is strictly prohibited for anyone under the age of 18 in New Zealand. Conquestador uses robust age verification procedures to prevent minors from accessing our platform. If you share a device with minors, we recommend using parental control software to restrict access to gambling websites. Tools such as Net Nanny and CYBERsitter can help you block gambling content on shared devices.

Player Verification

All players are required to verify their identity before making withdrawals. This process helps us ensure that our platform is used only by eligible adults and protects against fraud and money laundering.

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available. We encourage you to reach out to the following organisations:

Tips for Gambling Responsibly

  • Only gamble with money you can afford to lose
  • Set a budget before you start and stick to it
  • Never gamble to recover losses
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling
  • Treat gambling as entertainment, not as a source of income

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or need assistance, our dedicated support team is available 24 hours a day, 7 days a week.

We take every responsible gambling request seriously and will respond promptly to ensure your wellbeing is protected.

Last updated: June 2026

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